Revised Review Below:
I have eaten at Rocky's before, both in the store and home-delivered. I think they're a bit pricey, but when I want a pizza I am willing to pay a bit more for something good. This past Friday evening I ordered from them to have it delivered. An arrival time of 30 minutes was predicted in my confirmation email. The order was late and cold.
Disappointed.
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Updated and Revised Review
This is the kind of review I much prefer writing. Paul reached out to me and I called his store. He wasn't in, but they forwarded the fact that I'd responded to him and he called me from home. I understand this is his personal business and it was quite clear - he is very passionate about both his product and his relationship with the community. He offered me a free large Rocky's Reitano on my next order, noting from my customer history that that seems to be our favorite. (It is!) He also pointed out to me that I have savings waiting for me for a free dessert with an order because of my birthday that had just passed, and I still have a half-off reward - a tribute to my recent anniversary.
I'm so glad to see such wonderful customer service and the personal touch that makes Huntersville all that we want it to be.
Appreciatively,
A grateful patron