I'd never been here before and had no idea about the make-your-own-and-get-it-fresh thing. I got a coffee and one donut for a total of $4.01. (The donut is $1.30 which is ridiculous even for made fresh and customizable.)
After paying, I saw a sign for a coffee and two donuts, $4.25. I asked if I could get that deal. They asked a manager and said the manager said no.
Why? You can't just say no. At its most elaborate, you have to do a refund and a resell, and it's a bummer sure but you don't refuse someone a gorram refund.
I really needed that second donut too. I'd chosen one of their suggested vanilla drizzle, and it really didn't lend itself to being drizzled hot. Got all melty and unpleasant.
I want to but I can never go back now that I feel they owe me and suck. XP