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  • The staff here is mostly young people. That's fine but the problem is they seem too busy chatting with each other to provide customer service. Even the manager that's always there when I go, his name is Conrad, does this. I've only ever seen him talk to employees. I go there all the time because it's close to my house and they have a good selection at decent prices. The recent remodel moved some things into better locations but some to worse, so that's a wash. Yesterday I was at the store and noticed 2 of my 5 items rang up for more than advertised. I complained and after a few minutes of investigating they said the sign was for a sale that ended the day before. I'm pretty sure it's illegal to advertise a price and ring up another. If I had more than 5 items I wouldn't have noticed. I was there at 6pm. How many people that day bought that item and paid the higher price? Probably several. They also close down the self checkout lines later in the evening, around 830pm. Why? Some of us prefer to use that because the staff stinks. If they close them to encourage customer interaction with the staff why not tell the staff to interact with the customers instead of each other? It was 830pm when I was there and Conrad, the manager, was having the cashier count out her drawer. I stood there waiting. The cashier and Conrad both ignored me for 5 minutes while they did this. When they were done no apology was offered, instead I was treated as if I had just walked up. In short, the food is good and the prices are competitive but the staff leaves a lot to be desired. It makes it seem like no customer service training is given for any employees. If they were focus on the customer they could be the best store around. But as it is now you may as well go to any other store if it's closer to you.
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