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| - HORRIBLE CUSTOMER SERVICE SKILLS HERE.
I am not a customer there but my mother-in-law is. She initially bought a ring from there and traded it in for a different one a couple times. Every time she goes there, she somehow always gets assistance from the same lady. I do not know her name since she never says it. Anywho, this would be a longer review, but I will try to keep it short. This place has no sense of customer service skills. NO ONE greets you. NO ONE smiles at you. if you ask for help, NO ONE looks happy to help you. would it KILL for a SMILE, PEOPLE?
What prompted me to write this review was an incident that happened yesterday. We went to go pick up my MIL's new ring. I asked about financing on this ring since we do not want interest. The worker (different lady than before) says we're already put on the "regular plan", as if I knew what this was. I looked at her in confusion asking what it was. I told her that the previous saleswoman did not explain anything to us in regards to financing options. We wanted to do no-interest plan. We also later found out that my MIL had a payment due on her previous ring, even though we gave this ring up to trade for the new one. My MIL was not aware that when she traded her ring in, she would have to pay off the remaining balance of the old one while adding the payments on her new one on too. So basically she is paying for BOTH rings even though she does not have her old one anymore. again, this was not explained by ANYbody there and especially not from the prior saleswoman who continuously sold these rings to them. She had NEVER gone over financing options as well. They have been just paying whatever statement they received on their bill, not knowing interest was being added on.
I was obviously furious. There was a manger there, Troy who was helping with other customers but had time to stop by us for a few minutes to check our payment plans. the saleswoman explained to him briefly what had happened. He did not care to say sorry nor did he seem to be apologetic. He just carried on doing whatever he was doing again. What a great manager. I feel like this store had taken advantage of my family. Their salesperson did not explain anything to my in-laws about payment plans. She frequently interrupts our conversations as we shop and she constantly shows us rings after 3 seconds of looking at one. Not even giving us the time to actually examine and look at ONE. This place is horrible. The workers do not give a crap about you and they do not seem sympathetic when THEY do wrong. If you are about the experience, then don't waste your money here. They will probably scam you too. I hate places w/ bad customer service skills. You never want to feel like people don't want to help you. Nor that they took advantage of you and your money.
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