I have always loved Round Table. It had always been a great chain. So, I ordered a large pepperoni a couple months ago. I went to pick it up and they forgot to cook the order. I was in a hurry and had to pick up my son. They suggested that I could wait 15-20 min. Was not possible. They told me that they would give me the same order next time for free. They were going to write my name in the book and I could get it at another time. So, I ordered the pizza last night. Spoke to a young girl (very nice and tried to figure out the pizza situation). She finally found my name in the book and it said only 50 percent off. REALLY. I am so tired of companies not honoring their word. The young lady had someone else come on the phone. He claimed to be the manager 5/2/17. He would not honor the free pizza. Really... just lost a customer for good over a large pepperoni pizza that was in the book (I was obviously not lying). Think about how much money Round Table could have made over the next few years. Will go to Metro, Northside Nathan's or North End Pizza from now on. Too Bad! Poor Management!