Susan was absolutely wonderful! Gentle, quick, thorough and very pleasant. I'm generally not a chatter during mani pedis and she was able to talk a bit and maintain a comfortable quiet in between. My mani pedi was spectacular- one of the best I've ever had!! My nails are glossy, perfectly shaped, and clean. I rarely have pedicures due to the fact I'm ticklish and sometimes they're too rough with my nail beds (leading to bleeding). Susan somehow managed to not only give me beautifully painted nails but a wonderful pedicure with minimal tickling. Will definitely be coming back again!