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| - My experience with Blue Dog RV in Las Vegas, NV
My wife and I had been looking for months for the perfect RV for our family. On April 26th, 2018 we walked into Blue Dog RV in Las Vegas, NV and met CJ Klimer. He was very nice and set out to find us a trailer that met our needs and budget. We looked at several that didn't quite fit and then CJ said "let's see what we have in the back" he drove us back to a 2016 Jayco X213 and after going through it we were hooked. We looked at several more over the next 2 weeks and decided this was the right one for us we went in and looked at it one last time. As we did not need financing we made an offer and CJ countered the next morning on the telephone. We came back with another offer the next day and CJ told us, "Sorry, that coach was sold, last night." Back to looking. The next day CJ called and said he had great news, the financing from the other buyers had fallen through and if we were still interested he would sell it to us for the price they were asking. I drove to the dealership and put money down and signed all of the paperwork on Friday May 4th, 2018.
I was contacted by Brian from Blue Dog RV on May 7th , 2018 to schedule my walkthrough/purchase. We scheduled for May 16th, 2018 at 9:00AM. I checked in with CJ via Text MSG on May 11th, 2018 and asked for the status. I was told everything was good with the coach and he would talk to Brian in Service the next day. On Monday May 14th, 2018 I stopped to take a measurement and show a friend the trailer, it was in service and we had to get escorted to see it.
On May 16th, 2018 I walked into Blue Dog RV at 9:10AM with my wife and my 77 year old father to pick up my coach. It was not in the showroom and we were 10 minutes late, so I knew something was wrong. When we asked the receptionist she went to check. CJ was there chatting with Mark, so I asked him where my trailer is? He went to check and came back with Mark to explain that due to some military paperwork being dated incorrectly they had not yet received the title and that we would not be taking the trailer home today. I asked when, and they could not answer.
So here is my problem.
-Blue Dog RV had nearly two full weeks to fix this problem. They did nothing.
-Blue Dog RV had nearly two full weeks to let me know there was a problem, and not ONE employee reached out to me to tell me there was a problem.
-I inquired multiple times about the status and I was told everything was fine.
-Blue Dog RV sold me a trailer that they obviously could not legally sell AND told me they sold it to someone else only to later say the financing fell through.
-I inquired multiple times and no one at Blue Dog RV stated there was any issue.
-I did everything I was asked, and took time off work to pick up my trailer. I made plans for the weekend with the expectation that I had nothing to worry about.
After several days I contacted the corporate office and then got a call from Brian to schedule our walkthrough. This was the first contact I had had with them since the missed delivery date.
We meet George who is going to do our walkthrough and we notice immediately that our LED lights are hanging off the side of the coach. George assures us that it will be taken care of before we leave. As we start the walkthrough we notice a foul smell coming from the coach? George checks and realizes that the black and grey tanks are both 1/3 full turns on the vent in the bathroom and shuts the door. We continue the walkthrough. There is water coming out of the outside shower..someone left it turned on this make me think that the freshwater tank perhaps has not been emptied or sanitized? This coach is being purchased and no one emptied the tanks???
We run into CJ (the first time we have seen him today) he asks if we need anything and seems to ignore the fact that they missed our delivery date. No apologies, and no mention of the promise to "compensate" us for the mistake of the missing title problem and never telling us and causing this delay. When we were there both Mark and CJ mentioned compensating us for our loss of time and the error of no one notifying us. We didn't ask, they offered.
George shows us the repairs he promised are done and they tow the coach to the parking lot to be "dumped" they dump the black and grey tanks as I watch the brown fluid pour from my new investment I feel ill wondering how long that had sat in that tank.
My advice, never ever buy anything from Blue Dog RV it was the most miserable buying experience of my life and as a customer they have done absolutely nothing to make me feel valued. If I could have found this coach ANYWHERE else I would have bought it elsewhere. I've owned the rig two weeks and have not received any follow-up from them at all.
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