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  • I heard very good things about this place from a few people. After my horrific experience at another sewing machine place. I was ready to give up, but decided to take it to one more place. When I took my machine there I was already impressed by their computer system and the way they label each part to make sure it belongs to the right owner. The other place I took my machine for 2 years, never had me in their system and never remembered the countless times I spent money in their store. I was really surprised that in 2 days a service tech had looked at my machine for a diagnosis, the other store didn't even get to looking at my machine until 2 and half weeks later to tell me something was even wrong with my machine. Unfortunately, my sewing machine is a Viking and it need some new parts that can only be sold and distributed by Viking dealers. But the service tech did tune up, adjust the tension, and let me know exactly what needed to be replaced in terms I can understand and not part numbers and techie vocabulary like the other store. The tech even got it to sew better, although I am still waiting for things to get replaced, at least they were able to give back my machine after 3 days in a working condition that I can still sew light weighted gowns and use my industrial Juki for the rest. Overall, their customer service is excellent and their staff knowledgeable and friendly. I may be switching my brand loyalty from Viking to Bernina very soon. That and when I worked at Hancock Fabrics when I was 16, my boss ranted and raved about her Bernina.
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