All I can say is you get what you pay for.... I received a coupon in the mail and thought maybe I would stray from my normal esthetician, who I have been going to regularly for over a year, terrible idea. This place is all about the masses... turn and burn, literally! The esthetician was super friendly, and the waxing wasn't painful during the session, it was what I encountered after. The area was blood red for three days followed by peeling and scabbing. To top it off she missed two whole areas. I will never go back here and recommend you don't either. Pay the extra money to get a quality waxing!!!