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| - After my horrible experience with purchasing my Civic (which I love), I never thought I would be back. My driver's side visor has broken several times (I am told this is common), so every time I need to go back to get it fixed, I am not generally in a good mood.
Last week, Allen, a new salesman, called me and begged me to come down. I told him I needed to go down anyway to get my visor fixed so he tried to sweeten the deal. I asked for and was promised a free oil change, though he told me I would have to get a certificate and come back for it. He also told me that he wasn't sure what time the service people worked until to get the visor fixed. I tentatively made an appt to go down the next day.
He asked me about the kind of car I wanted on the phone earlier in the week and I had told him it had a be a V6, and that I was considering a little SUV like a Rav4. He said at first that Rav4's didn't even COME in V6, which should have been a red flag since I know that they do. I had told him that I was and am happy with my 2010 Civic and the payments, so I doubt that they could be in my ballpark for a new car since I thought I owed more than my car is worth. I told him, "I have 1.9% financing and a monthly payment of $320/mo. I really can't afford more than that." I told him it was a waste of time for us to talk if he couldn't stay in that ballpark.
Still, he convinced me that it was worth my while to come down - stressing that they would go above and beyond for the Buy Back program since they desperately wanted used Civics to sell in this economy of record prices per gallon of gas.
The morning of the appt, a manager called to confirm my appointment. I told him I was only going to come down if my visor was going to get fixed, and he promised me that a service dept rep was there until 7pm, so my 5pm appt would not be a problem. We made a deal and I confirmed that I would be there to hear a sales pitch while I waited.
At 5pm, I showed up and handed my keys immediately to Allen so that he would take them to get my visor fixed and the car appraised for trade in value. He did not rush to pick them up, but it did not occur to me at the time to ask why.
He asked if I would consider a v6 Accord, so I asked how much it cost. He told me he didn't know. I said, that means we are probably wasting our time because I knew it was a lot more than m Civic. He then told me they started at $22k, so I decided we may be able to get in the same ballpark money wise. He took my keys and then brought a car around.
He convinced me to test drive a 2012 Accord EX (6 cyl, Sun roof etc), and I liked it though the car was very dirty inside and out. He asked if I was interested and I said I told him what my hard numbers were - what I was currently paying. He said he wasn't the numbers guy but that I wouldn't be wasting my time.
Allen brought back the "numbers guy" and he said he wouldn't BS me since he knew I had had a bad experience previously. A short time later, the "numbers guy" was asking me to initial a paper showing a price of around $35k (I think it was more like $38k, but I don't remember for sure). I stopped them right there and said that I knew that there was no way that they could get a car that was twice the price of my Civic to a payment close to my current payment.
The mousy finance guy wrote down $350-$380 and said if he could get the payment in that area for 5 years, would I take it home today? I told him that either way, I needed to talk to my husband tonight and would not make a decision today. He then asked if he could get the payment to $320 a month and a down payment of $640, would I take it home today? I again told him that I needed to talk to my husband but that if we could really get the same payment price, I wouldn't think he would object.
A little while later, he came back with a piece of paper that said Accord LX and $450/month. I said that was way higher than the ballpark and did he write down the trim wrong since I had test driven an EX? He started to backpedal about how that car was way outside of my ballpark so this 4cyl version was about the same. I told him, as I had told Allen, I am not interested in a 4cyl. If I was, I would stay with my Civic. He then tried to convince me through scribbles of numbers and ludicrous equations that I really was going to pay a similar price even though this car was twice the price of my Civic. I told him I was done with the BS and would like my car keys back.
Numbers guy walks away while Allen is silent. I said, "Come on, man. You promised this wouldn't happen." The manager shows up and babbles about how he doesn't want me to leave unsatisfied and he could hit $320 with a 4cyl or with Leasing. I asked for my oil change and was given a gas card and left. After 2 hours, I got in my car to leave and wouldn't you know it, but they NEVER fixed the visor! Allen babbled on about how it wasn't his fault, but I was PISSED.
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