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| - Visiting Phoenix looking for good (or at least decent) Thai food....found Red Thai. Let's start by saying I don't normally write my reviews at the restaurant, but since I have been waiting around this restaurant for more than 30 minutes I need something to do. Al I can say is - I hope the food is good, everything else has not been OK...First we waited for SEVERAL minutes at the "PLEASE WAIT TO BE SEAT" (not a typo...by me) sign before we were even acknowledged, even though there were lots of empty tables...we started dreaming of Olive Garden. We were finally greeted and given a table. The waitress took our drink and appetizer order quickly. Of course we hadn't had a chance to review the menu for appetizers so I order the chicken satay, but was quickly told they didn't offer chicken satay (?), so we ordered the gyoza. The appetizer was yummy, and it was fairly quickly delivered. But then we waited, and waited, and waited for our dinner order to be taken, when I finally called her over to place the order the surprises began. My daughter has decided on Pad Thai, but with mild chile as she is not a fan of hot food. The waitress - who is knowledgeable, if not very friendly - advised that this was not a "traditional" Pad Thai, and it was one of their hottest dishes. She could only recommend a couple of dishes that were not hot, so she recommended to go off menu with a noodle dish that is not too hot. We ordered that unknown dish. I typically like a green curry, but that is not offered at Red Thai (?), so I asked if the Yellow Curry was very spicy. She said no, it was "probably a 3." Maybe I should have asked "out of?" Because after waiting a long time (dreaming of McDonalds...maybe the ads are right? I might want a Big Mac...) the food was delivered and my curry was OK, but pretty bland, definitely not hot. And I needed to request salt, which was surprising too. My daughter's off the menu noodle dish was essentially chicken lo-mein with rice noodles.
After waiting and waiting and starting my Yelp review...Overall nothing offense about the food, and it was probably slightly better than average. BUT - the service is poor, especially the long, lonely wait just to be seated. And the menu is weird...no chicken satay? No green curry? No noodle dishes that were not spiced? Spice levels cannot be requested by the customer?
Weird restaurant, busily playing strange anime cartoons on the wall (so they cannot be ignored), with a weird menu. Overall...disappointed. I would not return (if I lived in Phoenix!).
As a review of Yelp - please let us give 1/2 stars! This restaurant is definitely a a 2 & 1/2 Star (since the food was OK and the waitress helpful - if not friendly - to avoid an otherwise too spicy dish), but I cannot give them three stars (due to the lousy service and weird limited menu), so 2 stars it is.
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