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  • My air conditioner started blowing warm air. My home warranty company (2-10) assigned Shamrock. The first tech to come out (Daniel) was great, said he found the source of the leak, refilled the system. Cold air for 30 days, then warm again. The second call had Rocky come out, again, great service, he refilled and this time added a sealant which he said would either fix it permanently or it would leak again within 30 days depending on the nature of the leak. ~30 days later, and I had warm air again. The THIRD tech Sean arrives next. He adds freon and the system starts blowing cold air, then he tells me that the condenser blower motor is overheating and is actually the cause of the problem. What?! That doesn't make sense, it cooled fine after a recharge when it was 110F and today it's only 83. Also the minute you added freon it got ice cold. "I didn't add freon" WHAT? I watched you add freon through the window! "Well it didn't take any freon". It got cold again moments after you did it (confirmed with IR thermometer)! "Well it took SOME, about a pound, but that's not really the problem, you need a motor" WHAT?! That makes no sense. He then tried to sell me a monthly maintenance program. WHAT?! I already have a warranty and you guys haven't been able to fix it in 3 tries, why would I want to further tie myself to you?! I then spoke to the dispatcher at Shamrock (Chris) and he confirmed that Sean's diagnosis made no sense and didn't match the symptoms. Fourth call to the home warranty company and my case has now been moved to another vendor because Shamrock says they won't work on this AC again (which is probably for the best). Crazy right? Months later and I still don't have functional AC.
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