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  • Just had services completed. Agreed on 2 hours service which turned to 5 hours! I'm trying to be objective because the ladies did a great job in cleaning but took way too long to complete the work. I approved an hour extra and was penalized over $90 what I was supposed to pay. If the ladies felt the work would exceed the 2 hour allotment they should have contacted the supervisor and renegotiated the price instead I reluctantly paid the excess. Lesson learned --- if you go with them ensure you verify time and if they exceed it that you contact management. 2 stars = 1 for great cleaning and 1 for my stupidity for not doing my part in the advice just given...and John at least making an effort to discuss 10/14 response to reply of posting Ladies did a fantastic job indeed and absolutely did appreciate the accommodation for schedule but for the sake of the readers as I mentioned to you in our discussion I NEVER stated to them to stay beyond the authorized time. After we spoke I let the lead cleaner know I spoke with you that one more hour was ok and that was the extent of the conversation. So that's why when then we're still there (and again for clarification I was in and out and not always on site that I was as you state "oblivious" when I returned to find out the work was still going on (the term more accurately was surprised or stunned)...So I appreciate your version but I was there and there was an obvious communication problem. My fault again was I should have called you when I saw they were still there beyond our agreed time. Folks reading this - their service is great so the cleaning part of this is not going to be an issue. It's important though that you ensure you ask them when they show up that you verify they can complete the work in the estimated and QUOTED time by the management. If not ensure you contact management so there is no confusion else you run the risk of what happened to me. Don't make the assumption any portion beyond their allotted time is going to be at no charge.
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