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  • I was super excited to try this place. My friend purchased a voucher on Groupon and we decided to go there for lunch. We drove from Burlington and it wasn't easy to find..but we finally got there and were stoked! Our first impression when we walked through the doors was holymygawsh hot!!! The doors were open, it was 38 degrees outside and within 5 minutes, we were drenched in sweat. The both of us started feeling really sorry for the girl working there who was single-handedly trying to manage the customers, turn the rotisseries, get things out of the fryer and put more food into the fryer, handle the cash and basically hold the whole Sauna Fort down. When Emmanuel mentioned that they work really hard - I was not expecting to see this. Third world conditions in a first world country. Just Shameful. But I have to give it to her, I was so impressed with how polite, courteous and on-the-ball she was.... the entire time we were there, especially given the work conditions. Since we were starving, we decided to eat there.... what a bloody mistake. One piece of fried chicken is all it took, our body temperatures were already too hot with the 20 minute wait in the heat for the food and we felt so nauseated. Oh did I mention, there was a gentleman who I can only presume was the Owner or Manager who wasn't helping this girl out at all except give her orders. He did not even so much as make eye-contact with us the entire time nor show any attempt of customer care centredness at all. I don't know if I was more disgusted with the heat at the place, the over-worked girl / lack of staff, the extremely rude owner or the fact that while we were fully ignored by the own/manager at the restaurant, I happened to get a follow-up email from Braiseryy Mgmt after this visit, wanting to know my experience there (?!) Final conclusion of the place - the food is actually pretty decent. If you decide to order, opt for take-out as the dine-in option is likely to completely ruin your experience. My advise to Mgmt in case you do read this - TURN THE DAMN AC on in the summer especially when it's over 30 degrees outside and you have fryers, ovens and rotisseries that makes it close to 50 degrees in your restaurant. I can only hope that moving forward you start treating your workers and customers with a little more respect and consideration.
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