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| - Is there a rating lower than 1? Can I give it zero?
Without a doubt, the service here was the worst I had ever experienced. Comically so! I wondered if I was in an episode of "just for laughs" and on camera. Sadly, not.
The prices were ridiculous for the quality (do you like to pay 5 star prices for food court food... Then maybe this is your place). And the service made me long for the consistent banality of Swiss Chalet or similar.
Where to begin? Amongst other things:
- arrived for brunch at 11. Reservation was made for a party of 8. We were seated at a table for 6. And given 2 menus. A request for additional menus yielded one more. Three menus for 8 people.
- our coffees arrived about half an hour after we were seated (and had asked for coffee). No milk, cream, sugar or spoons, just coffee. Requested same. And asked passing waiters for "du lait et de sucre". Response was a rude "it's coming ". And it did, 20 minutes later our waiter threw two milk capsules on the table. One was empty. We asked again for spoons and sugar and he returned with one spoon for the table to share, and a snarky "your spoon, madam", as if it was a ridiculous ask. The spoon was a tablespoon.
The first two meals arrived, followed by the next 3 or 4 each 5 minutes apart.. We had been there more than an hour. Oh, did I mention that no cutlery came with the meals? When I finally went to the front counter to ask for forks, I was met with a very rude "please remain seated". The cutlery arrived almost half an hour after the first meal was served.
There are too many things to mention... My friend had ordered a basket of baguette with "assorted confitures" (homemade jams and jellies). She received a dry piece of bread.. no jam (or knife, but why be picky, nothing to spread anyhow). The waiters response, again 30 minutes late, was "I think we are out of jam"... She said okay, but I don't think I should have to pay for it. He swiftly removed the bread, lest she try to get any actual nourishment.
The response to our complaints was an unapologetic - we are very busy. The waiter did, eventually offer to waive the price of 2 coffees. I should note that we are not tourists, we are French speakers, half of our party lives n old montreal. I guess tourists who could never return are the target demographic.
PS - we never did get the round of waters that we ordered as we sat down...but you already figured that, right?
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