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  • We redeemed our My Vegas rewards points for the last night of our trip. There was a long line even before check in time began at 3pm, probably due to the long weekend. The line did move quickly and Bryan was very friendly and informative. This hotel is part of MGM enterprises so not sure why we had a $20 plus tax resort fee at this location but not at Mandalay Bay (which also allows people to redeem complimentary rooms), which has much nicer rooms and many more amenities. I mean they don't even have wireless internet in these rooms. There also is not a bathtub for small kids to bathe in. The self parking is a pretty far walk too which makes it difficult for those of us traveling with small kids and luggage. During the long walk we were solicited twice by timeshare sales people. We do own a timeshare so we understand the process of soliciting couples, but why were there 2 different tables between the parking lot and hotel registration? The rooms need major upgrading aside from the tv. There was a very dusty plush soccer ball on top of the closet, my goodness, no wonder we were sneezing! We may be accustomed to the smaller, nicer hotels where the parking lot is right outside and rooms are nicer so it may just be our expectations. Too bad we could not pay for an upgrade to the newer rooms in the West Tower as another reviewer described, but it was a long weekend and I heard veterans were able to stay for free so kudos to them, they deserve it. The 2 stars are just for the employees, even the housekeeping crew greeted us and we did not have to pay for the room, aside from the questionable resort fee. Bryan gave us a room that was on the highest floor available at check in time because we asked for it. We more than likely will not be returning here except to watch the Jabbawockeez. Some questionable people were loudly making racial comments near the elevator-seems like each time we come here there is some type of brawl or altercation going on hmmm, but again, this place probably just is not right for us. To each their own!
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