Let it be known that I am the biggest Bruegger's fan ever. I've been a pretty steady once-a-weeker since childhood.
After all that...This is the worst Bruegger's ever. I always think: Oh, I'm close by and it'll be fine this time. Nope. The staff is awful. The bagel are stale. The staff is so awful they don't know that the bagels are stale.
Protect your brand, Bruegger's, and get a new staff for this location.