I always come here when I'm in Madison, but today will be my last. Blank, unsmiling, too cool to care staff never heard of "drinking chocolate," even though they have it as "French hot chocolate" (might want to educate your staff, "chocolatiers," as it is referred to as drinking chocolate in most other parts of the world), and never said thank you, either for my purchase or the $1 I dropped in the tip jar.
In case you haven't noticed you've got competition pretty close by. I'll give them my business from now on. Great products, crap service.