It's NOT the prettiest facility ever, BUT they DO do a fantastic job taking care of my dogs. They're accomodating with scheduling, even when I call last minute. The ladies are SUPER SUPER nice and seem to really love animals. There are always a bunch of perfectly groomed pooches waiting to be picked up. I've been taking my boys there for several years and wouldn't think of going anywhere else!! I agree with the other reviewer who said they seem disorganized, but overall --Great job Critter Corral!!