| rev:text
| - Unfortunately I did not have the best experience at this location. Let me first say that my wife and I are HUGE Fresh & Easy fans and have been avidly shopping at the chain for over three years now. A majority of our grocery budget goes to these stores because of their fantastic selection, prices, and amount of healthier products (no added hormones, coloring, HFCS, etc.).
My wife and I used to visit the Tempe location religiously when we both had apartments near Arizona State, but since we've moved in together at our new place in Phoenix this is the most convenient location because of its proximity to work and home. I don't know what the difference is between the two other than location, but every time we have gone into the Phoenix location we have always dealt with very grumpy employees. We usually write off the experience because we are happy enough to be shopping in our favorite store, but the caliber of employee interaction is FAR better at the Kyrene & Baseline location than here. Our interaction with the employees the other night is what finally pushed me over the edge to write a review.
My wife and I are both students and I work all day, so most of our shopping is done at night. We went to this location as usual to pick up our weekly supply of groceries. When we reached checkout I brought out my coupon which I receive from the e-newsletter and proceeded to scan it. I have been told on many occasions from employees at that location to try and scan the coupon multiple time to make sure I get the best savings. Since there is no condition on the coupon itself that says we can't use it more than once on a transaction and we spend over $120 per trip it has always been nice to save $20 here and there (it's actually one of the reasons we stopped going to Fry's and Safeway).
I was confronted by a very rude Justin Bieber look-a-like who bluntly told me that we weren't allowed to do that. This was a bit puzzling because we had done it before, so I had mentioned that it makes no sense. In a rude, sarcastic tone he told me that "Actually, it makes perfect sense", meanwhile not actually talking to me but walking around with his head down tending to other things, as he moved on while completely disregarding my issue. The Tempe location knew who my wife and I were when we would come in, greet us by name, and even had an extra coupon in case we forgot ours. I understand that your company is trying not to give money away, but as a customer for quite some time now, saving a few bucks on our $150 grocery stop really isn't putting you out of business. Not only that but I have said nothing but good things to everyone I know in order to gain your stores more business.
When he awkwardly asked us if we wanted to speak with a manager he got on his radio and asked if they accept more than one coupon per transaction. He held up his radio and turned the volume up as some disembodied voice called out "No!". That was it. No customer-facing help, no compromise for regular customers, he didn't even look at me while he was talking.
This experience will not keep me from visiting Fresh & Easy stores, but I won't shop at this location again. This may seem like a pretty trivial matter, but the employees at this store need to learn some customer experience skills. I will be posting a positive review for the store in Tempe, since I have never had a bad experience there.
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