My gripe is not so much with Best Buy as much as it is with Samsung appliances. I spent over $600 on a Samsung dishwasher last year and I already have to replace it. The warranty is good for 12 months and naturally it goes out after 14. You can go on YouTube and watch about 200 videos of other people who had similar problems. I usually have pretty good experiences at Best Buy, but steer clear of Samsung products.