| rev:text
| - I was really surprised when I saw that so far, no one else has had the problems that I've had while going to firehouse.
I've been there probably 4 times. I get the same sub every time. There's usually like, 8 people working. The first time I went, everyone greeted me when I walked in, but they seemed bored. Zombie-fied. Like they were automatically programmed to say "Welcome to Firehouse" whenever the door opened.
The first time I went, there was a group of employees talking to a girl who seemed to be cleaning on the other side of the line. They asked her what time she got off. She said, "Nine." Well, when I got out of my care (parked right outside) my clock said 8:45ish. They asked her if she wanted to take a 10 minutes break. But...that didn't make sense, she gets off at nine...I guess it just seemed a little to...overstaffed. The feeling of having so many employees seems so lackadaisical when reflected onto the customer.
I will admit that an employ has never been rude, or made me feel awkward, and that's a huge plus.
Whenever I go, their drink machine is ALWAYS out of whatever flavored syrup I want to try. That have a cool machine that can make like, 300+ flavors or something. But whenever I get in line to get a combo I hear someone at the fountain going "Oh, they're out of syrup" "It's mostly water today." "Very watery, wonder if they're running low on supplies."
I don't think they serve any cold sandwiches on purpose--but I normally get either a steak or a chicken sandwich. Even though they're supposed to be warm, and there are like, 95320483209420394823 people on staff to get the job done, my sandwich is almost always either lukewarm or just barely warm. I don't want my sandwich to be mouth burning hot, but you know...I don't think I could change a mood ring's color with these sandwiches sometimes.
For that amount of people to be on a line, working on sandwiches all day every day, I expect them to be a certain tempurature--no, they can't determine what every customer's preference is. But you CAN wait for the sandwich to cool off. You CAN'T make the sandwich warmer, unless you're going home and are planning to put it in the microwave (can't do if you're on your lunch break, for most people.)
Personally, I feel like their 8 inch subs are a little teensy bit over priced for the lukewarm product I get at the end. I feel like I could get a perfectly warm sandwich at subway for probably a little bit less (footlong). But their bread trumps Subway's and Quizno's any day. It's a heavy competitor for JJ's. But that's no reason to raise the price a whole dollar and a half and then some.
TL;DR I like the place, but I feel like they're a little overstaffed and have some tiny kinks they need to work out. Including tweaks in pricing.
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