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| - First thing I want to address is the negative stigma that most pep boys shops are commonly known for:
- Poor customer service satisfaction
- Poor waiting times
- Over-paying way too much for parts, tires, and labor
At first from my previous experience at the pep boys in my local neighborhood in the east end of Pittsburgh, was atrocious until i stumbled upon this little pep boys shop in Bethel park, across the Marathon gas station, based on a old review i found on yelp. Turns out my intuition was correct and this pep boys store on 3625 Library road is by far the best auto-service satisfaction I've ever received,
When you first walk-in, the service manager - Rick, was so accommodating and patient, despite by my poor attitude i have to sheepishly admit. His leadership among his team is what I imagine the founders of the original pep boys idealized.That awesome gentleman and along with his staff, went above and beyond indefinitely. They got me in and out pain free without overselling me like other service stores. I never would've thought i would say HEY WE ACTUALLY GOT A REAL PEP BOYS SERVICE LADIES AND GENTLEMAN!!! WHY THE EFF CAN'T ALL THE OTHER LOCATIONS BE MORE LIKE THESE GUYS!!!
With that being said, I will continue to have my vehicle serviced from these guys. The value and knowledge that these guys have provided can't go without saying; This is the best pep boys service I have ever received. Sorry Penzoil, the pep boys finally got there value back with these guys!
- Dannis T.
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