If it were based on the food quality alone, it would be a 2 but I'm bumping it up to a 3 because the staff is usually very friendly. They are almost always out of blueberry bagels when I go there and I've had stale bagels a few times. You know, when you can barely chew your bagel cause it's too tough to chew or pull apart--that's not good and it's a shame.
The donuts are good. But if you order anything with a filling, like a jelly donut, you'll notice that they really skimp on the filling. I just want to get my money's worth and I don't feel that I am at getting it at this place. I've given up on ordering bagels here since they are almost always disappointing. As for the coffee-- I'm no coffee snob nor expert, but it seems to be more watered down here than at the other locations.
Although it's farther away, I'll go to Einstein Bagels where they have a much better selection, taste, and quality for close to the same price. If Einstein had donuts, I'd never visit this DD location again.