I visited Pink Cherry for the first time about 2 weeks ago for eyelash extensions. Upon checking in, they asked if I wanted my extensions for daily wear or an event. I chose daily wear so they booked an appointment two weeks out for my touchup which they secure with a deposit. This was my first time getting eyelash extensions & although the eyelashes looked ok, I found them to be irritating to my eyes. I wish I hadn't booked my touchup without first seeing if I was happy with the results so for that shame on me for 2 reasons: 1. having never had extensions before I didn't know if I would like the results 2. also wasn't aware that I would find them so irritating.
I called several days in advance to cancel my touchup appointment and to see if they would apply my deposit towards another service, they would not allow me to apply my deposit to another service so I ate that $. I think that is a poor policy personally and not a way to win over new business. They should be clear about the deposit policy when booking appointments. Additionally, you're not in your own room during the eyelash treatment, it is shared with another tech and client...didn't really care for that either. I will not be back.