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| - We live in an older home and need to replace a built in oven, after some research on-line I found 2 or 3 models that would work but want to see one before buying.
Our first stop was Spencer's.
First, our sales person was Derrick McWilliams, THANKS DERRICK! He was extremely helpful and ruled out a couple of my choices for size issues. He took the time to find the right sized unit to fit into a very narrow cabinet. The oven was just the right fit in two dimensions and the height was shorter making space for another drawer! With a larger oven and Microwave than the previous unit and a over $1,000 under MSRP. Now, nobody pays MSRP, but the discount was till strong.
We were able to schedule the install for the next day and received a call around 8:00 AM the next morning. Victor and Francisco showed up in the time window and had the old oven out in about 15 minutes. Now since the unit replaced was over 25 years old, they had to make adjustment to the opening for the oven. Victor measured everything at least 4 times and made sure that they cut away as little as possible to get an attractive fit. He worried about the cabinet and the fit as much as I did and took great care to make sure I was satisfied at every step. So, Thanks VICTOR AND FRANCISCO!!.
We were extremely satisfied with the sales process and installation. Now I have a few gripes NOT connected to Spencer's.
REVIEWERS:
First, ask questions so you are clear on what you are buying and the services they provide.
Second, don't blame the store if YOU didn't inspect the appliance and installation. That's your job, make sure before you sign.
Third, don't blame the vendor if the product is defective, it's not his fault. They just sell from a catalog or a floor model that they probably never used, go online and READ the reviews.
Fourth, The Manufacture's warranty is in the literature you got and applies up until any extended warranty you bought. Don't expect the warranty to last forever. "Secret" warranties went away long ago by act of Congress. You may get parts or some compensation if you talk to the Mfg. customer service politely and explain your case, but that's a crap shoot, it depends on how much money was budgeted for Customer Service.
Now if you read through these "reviews" and take out the cases that violate the four rules, Spencer's should get a 4 or 4.5. Yelp should allow reviews to be reclassified into the correct areas with comments by other reviewers. Worthless 'stuff' that does not pertain to the vendor to be marked as such and removed from the reviews.
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