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  • I had a bad experience the last two times I came here. Both were at the Tempe location. The first I got a bowl that tasted really weird, but they gave me a new bowl no charge so that turned out okay. The second time I asked about pieces of chocolate in a bowl that I noticed the last time I was there. The chocolate pieces weren't there before (or I probs didn't notice them) so I asked if they were vegan. There's dairy-free vegan chocolate, but not all chocolate is vegan so you just have to ask to check if it is. I had been told the bowl I had been ordering this whole time was vegan except for the honey, but then the woman at the counter said the chocolate pieces could have milk in them? Not sure if she double checked or if it actually does. And I was told up until then that for sure it was just the honey in the bowl that was not vegan. I didn't want to chance it so I asked if I could just replace the chocolate shavings with another topping. They wouldn't replace the chocolate shavings with another topping without charging extra. And I already order the bowl sans honey, no swapped ingredients for that either. I'm not sure why something as small as chocolate shaving was the last straw because I've paid extra for other things that were a bigger deal (like paying full price for a cheese pizza with no cheese), but I've been pretty tired of feeling gipped because I have to remove toppings/ingredients to make a dish vegan and then I still pay full price (or sometimes extra, in this case they charged extra to replace the ingredient but sometimes they want me to pay extra to just take out an ingredient). The bowls are made fresh so it's not like there's premade mix and they would have to go out of the way to swap ingredients. The nice thing is I don't have to do this anymore because so many already marked vegan options or all vegan restaurants are popping up. I ended up not ordering anything and leaving. So even though I've been coming here for over 4 years now, going to have to say bye to Genuine Fresche, after these two experiences just don't want to come here anymore.
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