I went with a friend Thursday 1/12/12 to purchase a rear tail light ($4.99 item) for a 2007 car. My friend purchased the item with credit card & we went back to car in parking lot, discovered it was the wrong light & went in less than 5 minutes later with the unopened package to exchange it for the correct light which we found for $4.99 same price. When got to register got different cashier & explained the exchange wanted & thought it would be simple customer service: NO! The attitude was you are bothering me, what your name? My friend who is Asian with 6 syllable last name gave him his nickname which is easier to pronounce. What your phone? (Which was repeated 5 times to him because he pretended not to understand, the same #) My friend presented picture ID, receipt stamped less than a few minutes ago, and cashier said "you playing games with me so take your business elsewhere". At which point I intervened and ask for the clerk to do the right customer service & exchange the item as he had all he asked for (receipt, picture id, new item,exchange item # & phone #). He refused, so I asked to speak to the manager & he said "I am the manager" My friend did not wish to argue so we left &store has receipt that could have been refunded to credit card & the lamp paid for. Now my friend has to dispute the lousy $5 charge and manager has gall to try to charge for an item left with him.. If you like this kind of service to customer then spend here. If you care about good business practices & courtesy to customer no matter their ethnicity then take your business elsewhere