I brought my iced coffee here for an exchange because it tasted bad. Sofia did everything she could to get it right. She made a new one, that didn't work, she offered to put more caramel. That didn't work, she offered a different kind. That didn't work. But the entire time, she didn't give me attitude or get annoyed with me because she had to keep remaking it. She even apoloigized. Hell it could've been me, but she said, it could be we need to remake the coffee.
She was very helpful - Thank you!