I have given this place so many changes, but not anymore. I hate this location!
They immediately search for any damage to your windshield and ask you to replace it before you even get a foot out your vehicle, and then again by another person when you are walking inside. The ticket writers are very incompetent and don't write the correct wash on the car or the specifics that you asked for.
Once the car is "ready" make sure to check the vehicle over and that they did what you paid for. I'm not a snob but if I paid for the VIP, I would appreciate if my wheels are done and not have to ask you... TWICE. Oh, and then forget the scent, too.
Do yourself a favor and go somewhere else with better customer service.