My biggest gripe is concerning the service they use to make online payments. It is very very frustrating. They use Rent Cafe and it is very limited. The site doesn't post rent & utilities until the 1st of the month (if then), and doesn't show a running ledger so it is next to impossible to know exactly how much we need to pay when trying to pay in advance. Essentially, we are given one day to pay (the first) and half the time when we log in on the 1st the pertinent information isn't available yet. When the current rent is made available, our ability to split payment into multiple payments (like when there are more than one tenants) is disabled.
The staff seems nice. The ground are well maintained and the upgrades are great. However the monthly aggregation and stress involved with paying rent is too high.