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| - I have been to Discount Tire a few more times than I have actually checked in for in the last few weeks, and every time I consider writing my review, my number of stars change with each experience. I decided to wait until my actual tire purchase and with all experiences combined, I guess I will settle for four stars.
My tires were looking a little low, and after struggling with the air machine at a local gas station I decided to try to get my tires filled at Discount Tire. A girlfriend told me that it was great, just just pull up into a line, leave your car running, they bring you water, and you're out of there. She must have gone by a different location. I went by 5 times (all different days) and there were people parked in the "air check" lanes, or there were tires piled up where it looked like they waved people in. One time I got out of my car to go in and ask because I was confused but it was so busy that I just left.
A couple days later I came by to get my tires inspected. Rich was super nice, gave me some prices and filled my tires since I couldn't afford to have them replaced right then. The next week I called to set up an appointment to buy one tire (even though I needed two). The guy that answered the phone was nice enough.
Appointment day came. I knew what I wanted and wasn't going to budge. The guy changing my tire brought my other one in that needs to be replaced and tried talking me into doing it right then. I got a little annoyed because he wasn't taking no for an answer and I thought for a second that they might not let me leave. Another Assistant Manager stepped in and took care of everything. I left happy.
So, in a nutshell: Confusing "air check". Good tire purchase experience with fast turn around. Nice staff but service is inconsistent the majority genuinely want to provide a good customer experience and want to help.
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