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  • This is one of the only places my fiance and I have found some decent looking couches here around Tempe/Chandler. We found the perfect one and were told it was in stock in the color fabric we wanted. So we went ahead with the Lease to Own option, signed the paperwork and paid the down payment on Nov 27th. We leave the store to go pick the couch up and then they call us and tell us it's not in stock until the week of Dec 12th.... We are obviously very upset since we asked SEVERAL times if the couch was in stock. We needed something to sit on in our apartment and threatened to cancel the whole thing- so they say we can give u the couch in another color as a "loaner" until your couch comes in and we will swap them out free delivery. So reluctantly we agreed and the "sales associate" tells us she'll call us the week of the 12th to set up delivery- she didn't call, we had to call them and they told us it was still on backorder- that the week of the 19th it will be in stock. Well It's Dec 23rd and we had to call THEM again because no one called us. The couch is now said to be coming in the week of Dec 26th. So basically we've been sitting on a loaner couch for a month and they still don't have our couch. Unless you want a couch you don't want- don't sign or pay for anything until you've checked 50 times with them that it's in stock, even then you'll probably get screwed. Don't buy here! Craptastic customer service, steer clear of Liberdy the sales associate.
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