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  • This review is solely based on the experience I had today at this restaurant. I will break it down by service, food, overall price per person for the experience given. Décor: If you've never been inside a Cheesecake Factory, it will be a visual overload. Firstly, it will be packed of kids and adults alike, sitting around waiting for tables. They have a big fridge/cheesecake display case to start getting you hooked onto buying a $8-dollar slice of small cheesecake. This is come to play later... Food: Sadly, this is where things went wrong for me. I order the Cuban Sandwich, that usually comes with "Pulled Pork", which sadly looked like an old pork chop that was slapped onto the bread. Sliced deli ham, swiss cheese, pickles, mustard, on a toasted roll. I got something close to this, but also a giant black hair in my food. They apologized, and gave me a salad while the rest of my party ate. I got a new one fast, but it looked like it was rushed. The sandwich could've been made by my daughter, and would've looked nicer. I was shocked, and only ate part of the first half, and left the rest. The cheesecake slices have taken a HUGE dive in size. You pay roughly $8 dollars a piece of a slice of cheesecake. It has become a little overpriced. Service: So, our first server Cole, was amazing. He was attentive, funny, and tried to connect with us on a quick, professional level. He sadly had a shift change, and our server Jessica was great. What I don't understand is, if you find hair in your food, you would want to comp the meal. I shouldn't have had to pay to wait for another version of my food because someone doesn't keep sanitary practices in the kitchen. The manager did apologize, but for me, I find it highly disappointing that they still charged me for this. Overall: Due to this experience, I don't think I will return to Cheesecake Factory. I think there is some coaching moments that need to happen between the kitchen staff, and management. As a consumer, they should've taken that meal off the check, or at least offer to pay for dessert. A $3.00-dollar salad doesn't compensate a $15-dollar meal. I would love to speak more to someone from the restaurant or corporate, but I doubt it will happen.
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