| rev:text
| - The only reason this hip and trendy watering hole (which has all the charm of an airport bar) is getting two stars, instead of just one, is because the "fish part" of their fish and chips is so good. Our party of six stopped in for dinner last Sunday night: my 21-year-old daughter and her boyfriend (both ASU students), his parents, who had flown in from California for the ASU and Cardinal's games, and my husband and me. None of us had been here before, but my older daughter said she'd heard good things about it and we were looking for something near the airport. The guys also wanted a pub where they could watch sports on TV. The place was about half-full when we arrived, so I have no idea why we ended up with a table almost at the back of the room, next to the servers' station and where my husband and our guests could see a TV only by looking over their shoulders.Talk about a pain in the neck! So ridiculous. Anyway, we ordered the artichoke spinach dip appetizer, which was average. Daughter ordered the Baja fish tacos and thought they were good. Her boyfriend had the orange chicken and said it was bad. His father had the beer cheese soup and thought it was great; his mother tried the quinoa something-or-other and said it was terrible; she hardly touched it. My husband had the bacon burger; I have to say it looked amazing and he thought it was great. I had the fish and chips and while the Napa slaw was tasteless and little more than chopped cabbage that had been dragged through a little mayo, and the chips were average, the battered fish pieces (3) were fried to crisp perfection. Really...the best battered fish I've ever had. So the food was hit or miss. My real problem was with the service...of which there was little to none. Our zombie-like server - on the rare occasions when we came into contact with her - wasn't exactly hostile, but her absolute disinterest, combined with her long absences from our table, really ruined the experience for us. Never once did she smile or engage us in any way, other than to take our order. No wasting time with pleasantries here, folks...just order, eat, and get the $&%& out. That's what it felt like. Except it took FOREVER for our food to arrive. And when one of our guests ordered a glass of wine, we literally waited at least 20 minutes for it...and got it only after we were finally able to flag down our server to inquire about it. When we asked what had happened to the wine, she said, "Oh, the bartender's pouring that right now for you." Really? The place is half empty and it's a glass of *%&@ wine. It's been 20 minutes or more. Clearly, she'd simply forgotten about our order. Not ONCE during our drinks/appetizer or during dinner did our server (or anyone else, like a manager) ever stop by to inquire about our dining experience or to ask if we needed anything. No one ever asked if we needed something more to drink. No one EVER refilled any of our glasses. During the lost wine episode, we attempted to flag down a couple of other servers - for God's sake, ANYONE - who could help us since we hadn't seen our own server in forever, but no one even looked our way. Remember Tom Hanks in "Cast Away" when he finds himself all alone and marooned on that island and then he sees that ship's light way off on the horizon and he's desperately trying to get someone's attention? That's what this felt like. Horrible service!! H-O-R-R-I-B-L-E! Since our experience, I've read a few reviews and now understand that poor service appears to be a frequent complaint here. I wish I'd known that before. We ended with a dinner tab of around $165 for mostly average food, a couple of cokes, and some wine; usually I tip 20% or more, but felt that the 10% tip I left here was overly generous. I left feeling embarrassed that we'd taken our guests to this place for dinner before they left town. There are too many other decent places to eat; we'll never darken this door again.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)