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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-10-05 00:00:00 (xsd:dateTime)
itemReviewed	Toys R Us
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Brought our son to pick up the Jurassic World Hybrid INDOMINUS REX he'd waited all Summer long for. He saw it on YouTube Kids, and has been patiently waiting for THIS specific toy. Checked online once a week, until this Toys 'R Us (30 mins away) finally listed it in their inventory. We purchased it, but waited to open it until we got home to avoid losing any small parts. Unfortunately, we came back less than 3 hrs later for an exchange on it. When you pull the arm downward, it will open and close the mouth with chomping sounds, followed by roars. Well, his toy's arm would get stuck and so the sound effects weren't working correctly or at all and I knew he hadn't played with it yet. Went to Customer Service and they insisted that nothing was wrong with the toy. That it's not supposed to roar. I asked the customer service representative if she would just let me bring another one to the counter for her to compare. We had seen the toy in action for months because of YouTube kids videos that people shared. She was very rude to us and while I understand they're JUST TOYS, they're also JUST a TOY STORE. Normally, I would've just dealt with the malfunctioning toy because it's still pretty cool. It was $34.99 but my 4 yr old waited months for it and actually takes good care of his toys. My older boys, not so much. In the end, I went to get two more from their shelves while my husband stayed behind w/her. I had to show her on two different Jurassic World Hybrid INDOMINUS REX how the toy is supposed to work. She didn't say anything to us after that, just ignored us like we weren't there, looked at her computer the whole time. She exchanged it but I think she did it because she felt at this point she had to. :( We've had other issues at this store during the Holidays, but my review is based on this experience alone. We felt like we were bothering her the whole time. As far as the store goes, they are well stocked with everything, including Toys 'R Us exclusives. The store has always been clean and they do well moving the lines and promoting specials on their shelves. However, their Customer Service desk is very bad - every single time.... for exchanges, price adjustments on their own ads, gift cards or coupons for large purchase (during the Holidays) and returns.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Victoria

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