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  • Friendly Customer Service is not in their Vocabulary My wife traded in her Lexus almost exactly two years ago and bought a Buick Encore from Randy Marion Buick GMC. So far no problems until today. She does have an interesting sense of humor and decor. The other day, she saw another Lexus with fake eyelashes and thought it was cute so she ordered a set for her Buick. She's getting ready to drive to Pittsburgh to see her grandchildren and On Star was indicating low tire pressure so she made an appointment with Randy Marion to have this check out among other things and inquired as to if they would install this decoration. Initially they said no but after talking with Chris, they said bring it on down around 2pm. She arrived around 2:10 and was told Chris had gone to lunch. They took care of the problem with the tires immediately but then she sat there for 45 minutes with no one to help. Finally she stopped someone to ask and he snapped back in a rude and abrasive manner, that he was talking to another customer. To which my wife said, I did not see another lady and there is a reason I'm wearing two hearing aids. If you were talking to some else I could not hear you. After all I'm 71 years old, I don't even know how to open the hood and all I want is someone to help add this decoration. Another 30 minutes and still no help so she picked up her decorations at the service desk and left after almost 2 hours. Granted the decorations are a bit of an unusual request but it's only double sided tape and would take less than 5 minutes to install. They pamper you when you're a potential customer but ignore you later. Would not recommend based on the rude treatment and lack of attention.
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