| rev:text
| - went to the discount center first. wasnt greeted for about 20 minutes & then teddy "helped us"..he was with other customers 1st &eventually took us to the main showroom because nothing was appealing to me at the discount center. He wasnt very much help in the showroom & when id ask him for help he would say things like "well youre the one buying it not me".. after we picked a bedroom set, he took us back to the discount center..which i thought was weird but i also have never gone furniture shopping so i thought that was normal. when we got back he immediately helped his previous customers for about 40 minutes before coming back to us. he then said ok ill be back im going to enter your order. we walked around for 30 minutes waiting on him &he finally brought it back to this younger lady Jaylencia in the back section computers. My boyfriend & I were really uncomfortable &felt weird the entire time.We kept saying we didnt want him to make commission off of us b/c the experience wasnt helpful. When he handed the papers over also we were weirded out that the girl behind the computer was in sweats & a loose t-shirt. I know this is mean but she also smelled really bad like she didnt put on deoderant or just had a crazy night out.We werent judging just thought it was unprofessional for her to be dressed down at a job like that. Youre representing your company. After 1.5hrs my bf left to go to work & i was alone. 30 min later i was kind of wondering why he would hand it to her before handing to me to review.I found out he added a $175 mattress cover and $100 plan that he did not bring up to me or ask me for. More red flags went off.When i asked to look at my order I saw my address, apartment #, and phone # were way off. & this made me very sketched out because he actually handed me a card & told me to write this info down so that he may copy it in the system. The address he entered was no way similar to my own, the street number apartment number and zip code were not even near what mine are. The area code and phone number also were different than mine (i am from california) I immediately confronted teddy & he froze but eventually fixed it. After this incident he did not help me the rest of the 2 hrs I was there. (I kept the old & new order to show the manager) My last problem came when Jaylencia explained the financing options to me, long story short i asked for about 20 mins for her to re-tell me b/c all options sounded identical. which were basically you pay monthly until the furniture is paid off. I KEPT repeating ok so no interest no extra charge right? she signed me up for a plan & she told me it was interest free and 130 biweekly until the total 1100 is paid. I called my aunt to come down b/c i did not understand why all 4 payment options were exactly the same. & im upset now because i asked so many questions to verify and that is how she described it every time. I asked to see the terms and she said it is emailed after i signed. dumb move on my part but i signed anyway b/c i had already been there 3 hours (literally) so i signed and left with my aunt who also told me she had a bad feeling. Eventually it was emailed to me and the terms said the furniture is not mine and that i must pay 130 biweekly for 27mos!!! & pay a total of $3400, double what it is on sale for, immediately i was mad & called multiple times for a manager & they kept hanging up on me. eventually jaylencia answered who was unpleasant raising her voice & giving attitude, lying about what she had told me. i had my bf and my aunt there, kind of hard to make this stuff up. She kepting throwing attitude at me & i told her NO THIS IS NOT WHAT YOU TOLD ME, IF IT WAS I WOULDNT BE SO UPSET & I ASKED YOU MULTIPLE TIMES TO CLARIFY & IF IT WAS WHAT YOU TOLD ME I WOULDNT HAVE USED THIS PAYMENT PLAN. she eventually calmed down & canceled my entire order. .I also looked up the address Teddy put on my first order & it was across town in a very bad area.I called the # on the form & pretended to be walker furniture.I said that i had a delivery for vanessa & if they were available at the address listed, no surprise when they went along with it & said YES. that part is the worst of all to me & i think you all should be super conscious that the right info is on there, as you can pay thousands to furnish your homes just for someone to enter the wrong info & send it to their friends and family! My aunt was super disappointed as she has spent over $20,000 at this place, but it safe to say we will not be returning.
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