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  • My general practitioner said she was not comfortable with some endocrinology issues, so she referred me to Dr. Epstein. Made my first appointment and met with Dr. Epstein. He ordered additional bloodwork and asked his staff to schedule my next appointment, which I did. When my general practitioner got a copy of my new blood work from the lab, she immediately wanted to change my medication dosage. I called Dr. Epstein's office to see if there was any possibility I could meet with Dr. Epstein before my scheduled appointment date. I was told I did not have an upcoming appointment; i.e., they gave me a handwritten appointment card, but never scheduled the appointment into the computer. (Of course, it was blamed on "computer problems.") Ok, everybody makes mistakes, but let's rectify the situation. I asked if it would be possible for Dr. Epstein to squeeze me into his schedule sometime in the near future. Even though my situation could possibly be life-threatening, I was told by his staff that he doesn't "overbook." (What a joke! That's exactly what they did when they double booked someone else in my appointment time.) Not impressed at all with this office or their policies for rectifying THEIR errors! Luckily, I was able to book an earlier appointment elsewhere with staff kind enough to give a new patient a previously canceled appointment slot.
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