I dealt with a manager by the name of Chris and she was beyond fabulous! She able to do in 30 minutes what 10 Verizon Wireless telephone support agents were unable to do in literally 15 hours over a period of 2 weeks. Chris is very professional and extremely competent at her job. Her customer service is EXCELLENT!!! Chris has truly earned her position as a manager at Verizon. She needs to teach a class to Verizon's telephone support agents, they can learn a whole lot from her.