No knock on the therapists here as they have ALL been great. This is a review for their front desk/booking system. I had a 2 hour block booked for 9a, which was booked in person right after my last massage last weekend. I arrive only to find I had no reservation. The response I get is "have you tried booking through our new app?" Wtf good does that do me?
I have been away from massage envy because of its super poor customer experience here in the vegas valley.
I thought the Boca Park location was crap service now this one has pretty much caught up in its garbage customer service.
I have cancelled my membership after being with them for 8+ years from California. Eff this place.