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  • No knock on the therapists here as they have ALL been great. This is a review for their front desk/booking system. I had a 2 hour block booked for 9a, which was booked in person right after my last massage last weekend. I arrive only to find I had no reservation. The response I get is "have you tried booking through our new app?" Wtf good does that do me? I have been away from massage envy because of its super poor customer experience here in the vegas valley. I thought the Boca Park location was crap service now this one has pretty much caught up in its garbage customer service. I have cancelled my membership after being with them for 8+ years from California. Eff this place.
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