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  • had to update this due to how ridiculous this is...after several calls to the director of risk management to, at the very least, complain about how rude the woman in her department was, with no call back, I instead received a letter from her. The letter said that she knows that I have been trying to get a hold of her, but that she wanted to say that there is nothing that she can do about my claim. Hu? Seriously? She couldn't take the time to just call me back, but yet instead writes a letter, and just assumes to know why I was trying to call her? I gave up. Just blown away by the stupidity and complete lack of care for my claim. I'm sure that's just what they wanted. Lesson: If you're looking for a job in Las Vegas either become a valet at The Hotel, because according to their own management, valeting your car there is like "giving your car to a stranger"....so therefore valets there are no better than giving your car to a guy on the street and hoping your car and it's contents will be OK. OR get a job in risk management and just master the art of making the people feel like it's their fault for taking the risk to come to Mandalay Bay/The Hotel and shift all blame off of the hotel.
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