Nothing but Great experiences! Rudy and Tyler always go above and beyond! Steven the mechanic is always honest about the work that needs to be done and finishes the job fast. Recently had ignition coil and spark plugs replaced with a fuel system flush and was in and out in 90min without an appointment. Oil changes only take an hour tops when I needed it done... Noting another good experience last month in October I had took my vehicle to the Big O on Germann to have my brakes inspected as they were making noise and the manager Greg there told me I need routers front and back and pads all around due to cracking making it a $970.00 job, I wanted to negotiate pricing but Greg said there was nothing that can be done to lower it. He advise me to call customer service to request a increase in credit on my Big O Card, I hung up on him called to this location spoke with Tyler first explained my brake situation and told him I was quoted "$970.00" and Tyler had no knowledge I was at the location on Germann and I also informed him I had available $695.00 on my Big O Card and he and Rudy said they would do the job for $694.85. I took my vehicle into their location and after the brake inspection both told me the job did not need to be done and that all I needed was a brake flush and to clean the pads of debris. They saved me hundreds of dollars