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  • I went in on Christmas Day because I found some live worms in my dog's poo. I brought the sample in, they looked at my dog and the sample briefly, and said they knew exactly what to do, but it would be about an hour wait since my dog wasn't critical. One hour turned into three and a half, and Jack kept going down the list. That part I get... just bad timing on my part. Since Jack was actually going further down the list the longer we waited, I decided to leave and try a different place. I asked for my sample back so I could show the worms to the next place I went. They told me they had thrown the sample away. They didn't ask my permission to throw it away, and they refused to go through the trash to get it back. In fact, they acted pretty put out when I asked them to retrieve it. So now I had nothing to show to the next place. I got a little bit of a flip response: "Just wait til he poos again and take that." Well, the worms weren't showing up in EVERY poo, so I'd rather just get the sample back that I brought in! That knocks off a star. To knock off the second star, eventually they agreed to find the specimen in the trash, and call me back to come get it. They never bothered to call me back. Maybe they just said that to get me out the door. To knock the third star off, when I finally got Jack diagnosed, the fix WAS A SINGLE PILL. Yeah, after waiting almost four hours, AND in light of the fact they threw away my only sample, this place refused to simply just shove one single pill in my dog's mouth. I get that they were dealing with emergencies. I get it. But they screwed up, threw out my sample, and refused to fix their own mistake... a fix that would have involved simply placing a single pill in my dog. When I screw up at work (and we're all human... everyone makes mistakes) I cop to the mistake, apologise if warranted, and then I FIX IT. The two stars isn't for the wait... it's for the attitude and the refusal to fix (or even acknowledge) their own mistake by just this once skipping the formal exam by the doc and giving my dog the single pill they already said they knew he needed.
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