I came in for an underarm wax because I was going on vacation and didn't want to be bothered with shaving. I must say I was very nervous and a little hesitant because no one I knew had ever had this done before (and I asked EVERYONE). I called ahead to make sure they offered the service and the man told me they closed at 7 but I could come anyway (it was 6:45). When I got there I waited about 10 minutes as everyone was still working on someone else. The waxing is done in a separate room and is kept clean. The actual waxing for each arm was done about 5 or so times to make sure all of the hair was gone. It was actually pretty painless- it hurt less than my eyebrows which I have done regularly. The after effects weren't too bad and I felt back to normal within a day or two. I remained hair free for about 5 days but after that I did need to do some touch up shaving, which I blame on myself because I only let my hair grow for about 4 days before getting waxed. Ideally, I should have waited about a week.
The outside is a little run-down but the inside is very serene and peaceful, which is something I want during my mani-pedi time. Staff was very friendly and happy to oblige. Wait time didn't seem too bad but they definitely seem to be busy after 5 and on the weekends. I only gave 4 stars because I haven't had their primary services- nails- but because of my great experience with waxing, I will definitely be back to try out their feet and hand services. :)