I usually go to this chain because the food is consistently good and service is usually professional. I was disappointed when I found out the local one is so bad. I tried it twice and had really bad service. Both times they were barely half occupied and we still ended up at tables that were clearly not cleaned or even wiped down. When my wife asked for clean silverware since her fork was dirty the waitress wiped it with a napkin and handed it back. After insisting on a clean set, she just swapped hers with a set from an empty table. Both times we waited 20 minutes for someone to take our orders and another 45 minutes for the drinks and food. I can kinda understand an hour for food, but for a Diet Coke? Really?
I'd give it one star except for the fact that the cook did a pretty good job on the food and it tasted good both time we went. I won't be returning and I now second guess going to other locations with this chain.