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| - I love Steak and Shake, but this location...it just wasn't up to par with the rest. I was seated within a short amount of time which was nice. I've gone here late at night and in the middle of the day. The waitresses seem distanced to their customers and that is bad sign to begin with. There are a few waiters/waitresses that are very nice and friendly, but overall it seems like a lot of people do NOT want to be working there. The food is average, not great like I thought it would be. Its not bad by any means though. But the milkshakes are ALWAYS great. Though every time we order them it takes nearly 20 minutes to a half hour to get them, which is a problem. When we went about midnight one day there was no one there and it seemed like no one was even attempting to get our order. And then after they placed them behind the counter, no one even asked us if they were ours until we approached someone and asked if our stuff was ready. Mind you, this was nearly midnight and there was NO ONE else in the restaurant. Its like everyone disappeared.
The organization is so awful between manager and employee, it just seems like everyone does things willy nilly. I'm not picky when it comes to restaurants, but there does need to be a significant change to get this place back up to park with customer service and food delivery time. I give the cooks and the milkshake makers props though, they do make good food. Once we had a time where we went for just milkshakes and completely forgot our coupons, and a very nice man checked us out and added the coupons though we didn't have them on us. We get them all the time and always save them, but that particular day we weren't expecting to go there for dinner. The bathrooms were very clean though. We had just gone horseback riding and were a little muddy and dirty from touching the horses and had to wash our hands, and the restroom was very clean and neat and stocked with soap and paper towels.
The cost of the food is a GREAT deal considering how much it does fill you up. But the fries somehow don't live up to what I thought they would be. They are VERY thin for being French fries, seems like they may be even smaller than shoestring fries should be. But that's alright, the burger does its job very well! Overall, this place needs a little work but I wouldn't pass it up if you really want a decent amount of food for a good price.
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