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| - Where do I even begin? First off, it's rare for me to give a straight out one star & I don't do it lightly since I'm a Korean living in AZ so of course I'm going to be excited about a new Korean BBQ place. I get that they just opened, but it was a complete mess. Technically this place had been open the day before we came to eat here for dinner so at least the major kinks should have been worked out, but that was NOT the case.
We arrived here at 6:30pm with a total group of 9 people. We ended up sitting down for such a long time that we got up to grab our own menus (only 2 for the 9 of us). We kept trying to flag down someone once we decided what we wanted, but no one would pay us any attention. We decided to all go with the second tier (there's 3 tiers of All-You-Can-Eat options, although the first one, which is the cheapest, is only available M-Th).
So here's when things really start to go downhill & why we were here for 2.5 hours against our will...
- After ordering, two plates of meat came decently quickly. BUT that's literally all we had on our table for the longest time. They did not come back with tongs, scissors, plates, or even UTENSILS. No one came to turn on our grill. We sat there with two plates of raw meat waiting.
- If you're familiar with Korean restaurants some of them have a button on your table to press to call over your server. COMPLETELY USELESS. Apparently they wear something on their wrists to inform them when tables need service, but they were so flustered/untrained that they didn't even bother. We never had anyone come by pressing the button.
- We had to ask for basic items MULTIPLE times. We would only be able to ask for things one thing at a time or otherwise they would completely forget about it. When we made our first order I asked for soybean paste soup along with our orders of meat. Guess what? Never got it. We asked for rice for everyone TWICE about half an hour in, NEVER GOT IT. Although a different server decided to come over after the second request to tell us that rice was a $1 each...We decided to then half our rice order since things were going SO SLOW that we were getting full at this point despite the fact that we all had barely ate. And yep you guessed it, we ended up not getting our rice at all.
- The service was so terrible that we wanted to tell incoming patrons to leave. One table straight up left after drinking one bottle of beer because no one would come help them. A few parties waiting to be seated just turned around & left as well. You would think a restaurant would OVERSTAFF during their grand opening. Near the last half hour of our stay a couple other people were on the floor helping out (who we thought was the manager/owner/etc), but at this point it was a mess. One of them was frantically telling one of the servers what to do & which tables to serve...obviously no one had a clue what they were doing. Cherry on top? We saw a server taking PHOTOS on his dSLR camera during the busiest time.
- At this point for me even if the food was amazing I wouldn't have left happy. But the food itself was not great. We all agreed that the meat was flavorless for the most part; even the ones that were supposed to be marinated. It probably didn't help that they would NOT change the grill for us! What kind of Korean BBQ place does that??? They use these clunky grills, which at first does look cool/unique, but is just not practical. There's a hole in one end that is supposed to drain the oil as you grill but it just ends up pooling all around the edges because the grill isn't slanted. On top of that the tiny hole gets clogged & stops draining after a certain point. Even though there were empty tables that had clean grills, they refused to change it out. We asked two servers about it before one of them told us all they could do was come clean it with oil. We said okay, but AGAIN they never came back to do it for us. We had to scrape off the grill ourselves with chopsticks/napkins/a bone...trust me it was sadly funny.
- The side dishes were sad as well. They only give you four & they consist of kimchi, eggplant, bean sprouts & radishes. Guess it worked out that they weren't great since we probably wouldn't have been able to get them refilled. Someone ordered intestines & they were not cleaned properly. The lettuce was wilted.
- They have these huge vents above the tables but apparently did not want to turn on because "they are loud." I expect to smell after Korean BBQ but this was on another level. Plus it starts to get smoky & because they don't change the grill it starts smelling like burnt meat all around.
- We didn't even want to pay at this point, but we decided to show them their Instagram deal which was supposed to be 20% off for following them & they messed that up too.
Hands down the worst dining experience I've ever had. You could tell the ENTIRE restaurant was unhappy & angry. Unless they do a complete 180...DO NOT waste your time & money here.
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