We have grown to appreciate Patrick Riley, they offer top notch service. At our previous home, we used another vendor and they let us down. They fixed the A/C under warranty every 2-3 months but it was really poorly installed and then one weekend the company refused to call back or come out. I quickly found Patrick Riley, they came out - revamped the entire system- got it up and running and replaced some key parts that were missing in the electrical and charged us only $200.00 for the parts. We signed a service contract and never used it! Their fix was the BEST and it never broke after they fixed it. Prior to selling the home they provided us with a free inspection and shared the information with the realtors. It was super service. Then at the new home we were delighted to find we could move our contract over. We received excellent support as we moved in and repaired our existing A/C unit - such great support we turned to them to buy a new unit, received a member discount and had it installed in 4 hours. It was that simple. They have NEVER been late to an appointment, always call in the morning, and have been very professional. The only time we were not happy was when they asked if we wanted someone from the plumbing company to do an inspection and we were not satisfied with that person or their professionalism. I prefer the A/C and will stick with that for now. Not even worth taking off a star.