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  • I booked two rooms at the hotel to accommodate extra guests. When one guest couldn't make it, I called and cancelled the reservation the day before BUT WAS CHARGED A CANCELLATION FEE. I spent over an hour on the phone with their customer service department, only to receive an automated e-mail saying the cancellation charge could not be reversed even though it was made well in advance of their scheduled time. Complete rip-off.
http://www.openvoc.eu/poi#coolReviews
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